Shipping Policy

Thank you for shopping with Petivo. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will notify you as soon as possible.

Shipping Times

We offer the following shipping options:

Standard Shipping

• Estimated delivery: 7–12 business days

Express Shipping

• Estimated delivery: 5–10 business days

Please note that these delivery times are estimates and are not guaranteed.

Shipping Delays

While we work hard to ensure timely delivery, shipping times may occasionally be affected by factors beyond our control, including customs clearance, carrier delays, severe weather, public holidays, or other unforeseen circumstances.

Petivo is not responsible for delays caused by shipping carriers or customs authorities.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, where available. Tracking information may take 24–72 hours to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided, shipping delays or additional carrier fees may occur.

If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

If your package is lost or arrives damaged, please notify us as soon as possible. We will work with the shipping carrier to investigate the issue and help reach an appropriate resolution.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Order Changes and Cancellations

Once an order has been processed or shipped, we may be unable to modify or cancel it. If you need to make changes, please do so as soon as possible after placing your order.

Policy Updates

Petivo reserves the right to update this Shipping Policy at any time. Any changes will take effect immediately upon publication on this page.